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Voice Broadcast Solutions
Interactive Voice Message Broadcasting
Voice Broadcasting Phone Systems and Service
Database Systems Corp. (DSC) has developed call center software and phone systems for businesses and community organizations. DSC has developed automatic phone system solutions including call processing phone systems and outsourced calling services.
DSC provides both voice broadcasting phone systems and outsourced calling services. The DSC autodialing phones incorporate the latest processors from Intel and are managed using Windows operating systems. DSC also utilizes computer telephony components that control the phone functions.
This website is dedicated to providing you with a comprehensive review of our voice broadcasting products, services, software, phone systems and solutions. Please feel free to contact us to receive any further information about these voice broadcast solutions.
Contact DSC to learn more about our voice broadcasting solutions and outsourcing services.
Register Online For Voice Broadcasting Service
DSC now provides an online signup for non-profit and commercial organizations wishing to use our voice broadcasting outsourcing services. Use this form to obtain a quotation and pricing information about our services with no obligation until you fax or mail your signed agreement.
For non-profit organizations, our setup fees are waived and the basic monthly fees are reduced if you use this convenient method of registration.
To register online, click on the the online registration image or button on the right.
Customer Profile - ING DIRECT
"At ING DIRECT, we do things the direct way. We do business online, over the phone and by mail. Without the overhead and high operational costs of other banks, we can pass the savings onto our customers." - home.ingdirect.com
ING DIRECT utilizes voice broadcast outsourcing services at the Database Systems Corp. call center to send voice messages to both field sales force personnel and sales agents with important marketing and promotional information.
ING DIRECT delivers information regarding upcoming sales seminars and events local to each sales agent using our voice broadcasting solutions.
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Voice Broadcast Solutions
Database Systems Corp. is one of the pioneers in the development of voice broadcasting technology. In the early 90's, DSC developed its own PC based phone dialer that evolved from a predictive dialer and added agentless dialing campaigns to its computer telephony software.
What Is Voice Broadcasting?
Voice broadcasting (also refered to as phone broadcasting or message broadcasting) is a modern communications technology that blasts a voice phone message to hundreds or even thousands of call recipients in a very short period of time. This technology is often used for community alerts and notifications or in business applications.
The DSC voice broadcast system manages phone lists and instructs the phone controller to dial a number. If the call is answered (either by an answering machine or an individual), a pre-recorded phone message is played. If the voice broadcast system detects a no answer condition or busy signal, the message can be rescheduled for delivery later that day or into the following day.
If an individual answers a voice broadcast call, an IVR program can be invoked presenting menu selections to the call recipient just like an inbound call. These types of campaigns are often referred to as outbound IVR programs.
DSC provides voice broadcasting solutions to many communities and private business organization. Here are the different types of DSC voice broadcasting products and services.
To deliver phone applications and services, DSC has developed two series of phone systems, the WIZARD analog and the PACER digital phone systems. These systems are provided to our clients who wish to purchase their own system. They are also used exclusively at our own call centers for processing inbound call applications.
DSC voice broadcasting phone systems are PC based phone systems that incorporate Windows technology with Intel processing as well as computer telephony boards from Dialogic.
Our WIZARD phone system supports 4 to 48 analog phone lines. The PACER system supports 24 to 480 digital phone lines. These systems can be networked to provide a far greater number of digital lines.
Database Systems Corp. maintains a secure data center where we provide call processing and automatic voice broadcast services for our clients. Using our own message broadcast phone systems and software, DSC is ideally positioned to provide a comprehensive voice broadcasting solution to virtually any group or community.
Our outsourcing service dials from a list provided by our clients and plays recorded messages. These messages can include a menu of selection items from which the call recipient may choose. Messages may be simply delivered by our phone service or the calls can be routed to a member of your organization.
Voice mail broadcasting (or voice marketing) sends volumes of recorded phone messages to call recipients in a very short time period. Recorded messages are delivered to either live contacts or to their answering machines or voice mail systems.
DSC voice marketing systems are intelligent. Besides offering the ability to detect a live answer versus a voice mail system, our phone systems can properly deliver a unique message to the voicemail without truncating the message.
DSC provides a complete voice broadcast development environment which includes our call processing software library of routines that can be called using most modern computer languages.
Our call handling software uses voice recorded prompts and menus to present information to callers. Touch-tone telephone keypad entries are gathered from the caller to collect information and to provide navigation through simple to complex menu structures. This call processing software provides information back to the caller in the form recorded messages or data converted using text to speech. The phone system can also route the caller to an agent or transfer the call to an outside phone number or extension.
DSC provides phone services including voice broadcasting applications at our own managed call centers.
These centers provide secure and redundant enviroments for the maximum protection of our outsourcing clients. From small calling campaigns to projects that require broadcasting millions of calls, our call outsourcing center can do the job!
One of the most common voice broadcasting applications developed by Database Systems Corp. is our CARE (Telephone Reassurance) program that calls seniors to ensure their well-being.
An important feature included with our voice broadcasting phone systems and services is our extensive online reporting system. These reports provide the administrator with a complete view of the performance of calling campaigns and include graphical presentation of data as well.
This online reporting and feedback system helps you observe and control the performance of your automatic phone calling services.
Graphs and charts of operational statistics let you measure the effectiveness of each phone campaign as it is running.
The statistical information contained in each of these reports can be downloaded into a spreadsheet format for individually customized reporting.
Contact Database Systems Corp.
Contact Us Today to learn more about our voice broadcast systems and services.
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